Term & Conditions

Welcome to www.stratusceilings.com (the “Website”), operated by Stratus Ceilings (“Stratus Ceilings,” “we,” “us,” or “our”). We are a professional stretch ceiling installer serving residential and commercial clients across North America.

By accessing or using the Website, requesting information, submitting a quote request, or engaging our installation services, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, please do not use the Website or our services.

  1. Use of the Website
  • You may use the Website for lawful purposes only, including browsing information about our stretch ceiling products and services, requesting quotes, or contacting us.
  • You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Website.
  • We grant you a limited, non-exclusive, non-transferable license to access and use the Website for personal or internal business purposes. You may not copy, modify, distribute, or commercially exploit any content without our prior written consent.
  • We reserve the right to modify, suspend, or discontinue any part of the Website at any time without notice.
  1. Information and Quotes
  • All information on the Website, including product descriptions, images, pricing estimates, and specifications for stretch ceilings (PVC, fabric, acoustic, illuminated, etc.), is provided for general informational purposes only.
  • Any quotes or estimates provided via the Website, email, or phone are preliminary and non-binding until we issue a formal written proposal or contract.
  • Final pricing, timelines, and scope depend on site survey, measurements, material selection, site conditions, and other factors. Actual costs may vary.
  1. Services and Installation
  • Stratus Ceilings specializes in the supply and professional installation of stretch (tension) ceiling systems across North America.
  • All installations are performed by our trained technicians or authorized partners. We do not offer DIY kits or self-installation services unless explicitly agreed in writing.
  • Prerequisites for Installation: The installation site must be ready, including completed drywall or structural work, proper ventilation, electrical rough-ins (if lighting is included), and stable walls/ceilings. We may decline or delay work if site conditions are unsafe or unprepared. Additional preparation work (if required) may incur extra charges.
  • Project Contracts: For any installation project valued over a certain amount (as required by applicable law), we will provide a detailed written contract. This contract will include project scope, materials, timeline, price, payment schedule, and any warranties. You must sign and return it before work begins.
  • Changes and Extras: Any modifications to the agreed scope (change orders) must be in writing and may affect price and timeline.
  1. Payments and Deposits
  • A deposit is typically required to secure materials and scheduling. The balance is due upon substantial completion or as specified in the contract.
  • Accepted payment methods include [list: bank transfer, credit card, check, etc.]. Late payments may incur interest or fees.
  • All prices are in [USD/CAD] unless otherwise stated and exclude applicable taxes.
  1. Warranties and Limitations
  • We provide a limited warranty on our workmanship and the stretch ceiling materials we install. Details (duration, coverage for defects in materials/workmanship, exclusions such as improper maintenance, unauthorized modifications, water damage, excessive heat, or hanging heavy objects) will be specified in your project contract.
  • Manufacturer warranties (if any) on membranes, profiles, or lighting components are passed through to you where applicable.
  • Warranty Exclusions (common examples): Damage from floods, fires, structural movement, pest infestation, improper cleaning with harsh chemicals, or alterations by third parties.
  • Our sole remedy under warranty is repair or replacement of the affected portion, at our discretion. We are not liable for consequential damages, loss of use, or indirect losses.
  • No warranty is provided on existing site conditions or third-party work.
  1. Scheduling, Delays, and Completion
  • Installation dates are estimates only and subject to material availability, weather (where applicable), site access, and other factors beyond our control.
  • We are not responsible for delays caused by you, other contractors, suppliers, or force majeure events (e.g., strikes, natural disasters, supply chain issues, government restrictions).
  • Upon completion, you will have an opportunity to inspect the work. Any issues must be reported promptly in writing.
  1. Liability Limitations
  • To the fullest extent permitted by law, Stratus Ceilings, its owners, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or our services.
  • Our total liability shall not exceed the amount you paid us for the specific project or service in question.
  • You agree to indemnify and hold us harmless from claims arising from your misuse of the Website, provision of inaccurate site information, or failure to prepare the site properly.
  1. Privacy
  • Your use of the Website is also governed by our Privacy Policy [link to your Privacy Policy page, if available; otherwise add: which is incorporated into these Terms]. We collect and use information as described therein.
  1. Intellectual Property
  • All content on the Website (text, images, logos, videos, designs) is owned by or licensed to Stratus Ceilings and protected by copyright and other intellectual property laws.
  • You may not reproduce or use our branding without permission.
  1. Links and Third Parties
  • The Website may contain links to third-party sites (e.g., material suppliers). We are not responsible for their content or practices.
  1. Governing Law and Dispute Resolution
  • These Terms and any services provided are governed by the laws of the [State/Province of your primary business location, e.g., New York] and applicable federal laws of the United States and/or Canada, without regard to conflict of laws principles.
  • Any disputes shall first be attempted to be resolved through good-faith negotiation. Unresolved disputes may be submitted to binding arbitration or the courts of [specify jurisdiction, e.g., New York County, New York], as applicable.
  • For clients in multiple jurisdictions, specific project contracts may designate the governing law.
  1. Termination and Changes to Terms
  • We may terminate or restrict your access to the Website at any time for any reason.
  • We reserve the right to update these Terms at any time. Continued use after changes constitutes acceptance of the new Terms. We will post the updated date at the top.
  1. Contact Us
  • For questions about these Terms or our services, contact us at:
  • Email: Sales@stratusceilings.com
  • Phone: 212-965-4355
  • Address: 91 Wright avenue Staten Island NY 10303
  • Website: www.stratusceilings.com

Stratus Ceilings – Professional Stretch Ceiling Solutions Across North America.